This ensures it is not a problem with the audio being embedded improperly or using a codec they do not have available. If your media file is in a supported format, but won't play in PowerPoint, then you can either add a missing codec to your PC (described in the procedure below) or convert the media file to the recommended format. Convert PowerPoint … Upgrading automatically updates and embeds the files in the newest format. MPEG-4 AVC) and AAC audio. Please see below for full details on the videos. PowerPoint 2013 or 2016: Only support .mp4 videos encoded with H.264 video (a.k.a. If I extract the audio from the Powerpoint slide (by changing it to a zipfile), the audio clips play just fine on the student's computer. All videos are saved as .mp4 files. If you have videos that were inserted using an earlier version of PowerPoint, such as PowerPoint PowerPoint 2007, you'll need to upgrade your media file format so that these files will play. The video that does not play is video #3. All the students have Powerpoint 2010. If they try to play on another, it will play only the audio, with a black box where the video should be. You may get frustrated and don't know how to solve the problem of video not playing in PowerPoint or PowerPoint video no sound, and are curious about why PowerPoint 2016 cannot play media or similar situation at times. To compound the villainy, media is now encoded in many different containers (e.g. Note: When you export a presentation as a video on Mac, embedded media files cannot play. When PowerPoint comes across a media file in a presentation, it uses Windows Media Player to attempt to play it, and if the codecs don’t match up, it can’t decode the data and the clip won’t play. The issues are very tricky and time-consuming to fix. Laptops are identical, files are networked, user is the same, mandatory profile. PowerPoint 2010: Only support .mp4, .mov, and .qt formats if the Apple QuickTime player is installed. Once you have upgraded, you should run Optimize for Compatibility again. Converting your media file is easier than solving an individual codec mystery. The videos will only play on the laptop that originally created the powerpoint. The MP3 on slide 9 plays fine. We thought the name might be too long, but after shortening it down from about 50 to about 25 characters, it still refuses to play in PP. If you want to include the embedded media files in the PowerPoint video, you can use FonePaw Screen Recorder to record PowerPoint with embedded media to videos. Suggestions? Three of the videos play but one of them does not. PowerPoint 2016 [sometimes] "Cannot Play Media" during slideshow when started on that slide but OK otherwise Jamie Garroch (MVP) asked on 2017-06-13 Though, there are times when an issue like video cannot play in PowerPoint is encountered. 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